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Suscripción más hecha

New Here ,
Dec 06, 2022 Dec 06, 2022

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Hice una suscripción y me cobraron cuando se suponía que era de prueba y no me sirve para lo que necesito hacer 

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correct answers 2 Correct answers

Community Expert , Dec 07, 2022 Dec 07, 2022

Here is a page on how to cancel your subscription:
https://helpx.adobe.com/au/manage-account/using/cancel-subscription.html
or Spanish:

https://helpx.adobe.com/es/manage-account/using/cancel-subscription.html


There is a chat icon in the bottom right of that page where you can talk to an Adobe person. Type 'real person' and wait for someone. You can explain your situation to get help.

 

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Community Expert , Dec 07, 2022 Dec 07, 2022

in addition to the info in @Dean_Utian's message, there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scamm

...

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Community Expert ,
Dec 07, 2022 Dec 07, 2022

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Here is a page on how to cancel your subscription:
https://helpx.adobe.com/au/manage-account/using/cancel-subscription.html
or Spanish:

https://helpx.adobe.com/es/manage-account/using/cancel-subscription.html


There is a chat icon in the bottom right of that page where you can talk to an Adobe person. Type 'real person' and wait for someone. You can explain your situation to get help.

 

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Community Expert ,
Dec 07, 2022 Dec 07, 2022

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[MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS]

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Community Expert ,
Dec 07, 2022 Dec 07, 2022

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in addition to the info in @Dean_Utian's message, there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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