suscription charged twice but lightroon still not loading

[harish_8702]

Extremely disappointed with Adobe’s service. I’ve been charged twice for my Lightroom subscription via the official Adobe site, yet my account remains inactive even after multiple verifications.

Both payments are successfully reflected in my bank statement.

[Jeffrey_A_Wright]

Harish, I am sorry, but many of our services are impacted by the current Amazon Web Services outage. Please view and bookmark https://adobe.ly/3L2xpdy to be kept up to date about the impact of the AWS outage to Adobe services. ^JW

[harish_8702]

When can the issue be resolved 

[Shivangi_Gupta]

It is working fine for many people now. 
Also, I reviewed your account details and could not find any active plans associated with the account. Are you able to see the active plans listed here?https://adobe.ly/4hmmuaQ

Let us know.

^Shivangi

[harish_8702]

The money has been debited twice and twice autopay has been created 

How do I contact the customer support 

[kglad]

start here to see the account charged,

https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962

[Shivangi_Gupta]

Sure! Please refer to the article shared by @kglad above to identify the unknown charge before reaching out to support. 
You can contact support team through chat: https://adobe.ly/4o0E5HF

^Shivangi

[harish_8702]

My autopay has been created twice and the money has got deducted
But still it's not updated

Sent from Outlook for Android<>

[Jeffrey_A_Wright]

Harish, thanks  for your continued patience, our systems are still recovering from the recent AWS outage. I do see two charges to your account, the delay in entitlement could be due to recent outage. Both orders were placed yesterday, during the outage, so could be affected, Harish.

If your new subscription is not started soon, then click on https://adobe.ly/47iL0Fg to speak with a member of our team who can help further. If your order is one of them which is currently being recovered from the outage, Harish, then there is no need to contact us, as the error is already being worked and starting a support case would not accelerate the process, but only take more of your time, Harish. Please bookmark this discussion so you can take action later. If you click on https://adobe.ly/47iL0Fg and are unable to reach anyone, or are redirected to this public discussion forum, then you will need to use a different device to contact us, Harish.

^JW

[harish_8702]

Since I have been charged twice for the same account how will one of them be refunded and cancelled

Sent from Outlook for Android<>

[Jeffrey_A_Wright]

I would wait to see what happens after the order completes processing, Harish. The duplicate charge could be removed or you may still need to contact us directly. The current issue isn't tracked at https://adobe.ly/4o53f8e but is a result from yesterday's outage. You could still use https://adobe.ly/4o53f8e and wait for it to be green as an indication of when to proceed further. ^JW

[kglad]

<>