Participant

Question

suspicious mailing from Adobe?

Forum|Forum|3 years ago
April 27, 2022
3 replies
476 views

Dear Team Adobe,

I received a message from mail@mail.adobe.com

"Dear Adobe customer,
We've noticed you have not logged in to your Adobe account in more than a year. In keeping with our policies, we are contacting you to let you know your Adobe ID will expire 90 days from now. If you take no action within the next 90 days, your Adobe ID will no longer be valid, you will no longer have access to content you may have stored on our servers and this account will be closed."

but I don't trust this, please check if this is your message,

thanks in advance for your comment,

kind regards, Widal

Community Information

This topic has been closed for replies.

T

Test Screen Name

Legend

It might be real, or not - phishing emails are often EXACT COPIES of good one, so nobody can tell by looking at it.

Just sign in to your account - BUT NOT by using a link in the email. In fact you must already have done so to post the message.

W

Widal24222953dcj7Author

Participant

thank you so much, *Test Screen Name*

ProDesignTools

Community Expert

Everything about that email looks legitimate to me, and I know that Adobe will deactivate accounts which have been inactive.

Still, it's always better to be cautious with any unexpected email as TSN counsels above, and sign in yourself on the vendor's site.

Peru Bob

Community Expert

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

W

Widal24222953dcj7Author

Participant

thank you so much, Peru Bob!

Peru Bob

Community Expert

You're welcome.

Peru Bob

Community Expert

We are not Adobe.

This is a user t user forum with occasional visits by Adobe staff.

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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