suspicious mailing from Adobe?

Community Beginner ,
Apr 27, 2022 Apr 27, 2022

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Dear Team Adobe,

I received a message from mail@mail.adobe.com  

"Dear Adobe customer,
We've noticed you have not logged in to your Adobe account in more than a year. In keeping with our policies, we are contacting you to let you know your Adobe ID will expire 90 days from now. If you take no action within the next 90 days, your Adobe ID  will no longer be valid, you will no longer have access to content you may have stored on our servers and this account will be closed."

but I don't trust this, please check if this is your message,

thanks in advance for your comment,

kind regards, Widal

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Adobe Community Professional ,
Apr 27, 2022 Apr 27, 2022

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We are not Adobe.

This is a user t user forum with occasional visits by Adobe staff.

 

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Apr 27, 2022 Apr 27, 2022

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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Community Beginner ,
Apr 27, 2022 Apr 27, 2022

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thank you so much, Peru Bob!

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Adobe Community Professional ,
Apr 27, 2022 Apr 27, 2022

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You're welcome. icon_biggrin.gif

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LEGEND ,
Apr 28, 2022 Apr 28, 2022

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It might be real, or not - phishing emails are often EXACT COPIES of good one, so nobody can tell by looking at it.

Just sign in to your account - BUT NOT by using a link in the email. In fact you must already have done so to post the message.

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Community Beginner ,
Apr 28, 2022 Apr 28, 2022

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thank you so much, *Test Screen Name*

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Adobe Community Professional ,
Apr 28, 2022 Apr 28, 2022

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Everything about that email looks legitimate to me, and I know that Adobe will deactivate accounts which have been inactive.


Still, it's always better to be cautious with any unexpected email as TSN counsels above, and sign in yourself on the vendor's site.

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Community Beginner ,
Apr 29, 2022 Apr 29, 2022

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LATEST
Thank you for your response, *ProDesignTools*

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