Switch plan from annual, monthly pay to one year prepaid single app

[padzeke]

I too would like to switch to prepaying for an annual membership for a single app, as opposed to my current monthly billing membership.

Tell me how, thanks.

[Tanusree · Accepted solution]

Hi Paul,

In order to switch your plan, you will need to cancel the current subscription and then sign up for the plan you need.

Please contact the support through call/chat for the cancellation and refund requests.

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

Refer: https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Regards,

Tanusree

[mitchmann0]

Guys, there has to be a better way.  Cancelling the subscription and starting a new one every time switching an app or the payment plan is a poor way to manage it.

[Petrol Head]

I agree. There should be a way to upgrade/downgrade with a single click. It seems they like to make things complicated. I miss the days when we could simply buy a software....

[getix]

thanks . succes fix it

[Nova26050875ha18]

It is incredible that you haven't managed to create a solution for this in 4 years time.

If I try to cancel my subscription to re-new this for an annual payment I'm forced to pay an early subscription cancellation fee. This is absurd!
And I don't get any information on when I can cancel the plan without having to pay this.
Do I have to do it on the exact date? A day before? What time zone? Etc.

How can I reach a person to help me resolve this?

I really miss the old days when you could buy the software without a subscription.
Or if you have a subscription model, then the software should continue to work after you end it, but you are not able to get new releases (as many other companies do).
This is just makes Adobe look bad and greedy.

[Pawe?_Wac?awik]

The problem is:

1. I tried to change my monthly photo plan (20BG) on my own by clicking on Adobe page in my account. The point is that when I press button show me better plans (options) there is no yearly option for photo plan (20GB) :-(. They show me only a new, more expensive (24,59 EURO) photo plan with 1TB and some other plans which I am not interested in :-(.

2. I also read (and that's why I am affraid to to any moves with my plan I have now!) from other users on Adobe forum that they had to pay an additional fee for canceling an old plan and changing it into a new one! And I dont't want that as I am satisfied with my plan. I only want to change my time of payment to make more savings on buying it. Especially that Adobe increased me the price by 100% from 9,98 EURO to 18,60 EURO!!! 

3. Adobe wrote on it's pages that I can keep my old price if I make a yearly prepaiment but I don't see such option betwen my plans suggested to me by Adobe! Total mess!

4. I wrote on this chat about my problem but it gives to me stupid, automatic, robotic answers which are not my problem solving! A possibility to talk by phone with a human beeing or writing an email to somebody from support would probably make it easier to solve it. Talking to robot which doesn't understand your problem is poor solution!

Rgds,

Disappointed and demotivated user of Adobe Lightroom and Photoshop 😞

[Kanikas]

Hi Padzeke,

As I understand you wish to change plan for your Creative Cloud subscription, please see the link for help: Learn how to change your Adobe Creative Cloud plan

Hope this helps! Feel free to update the thread for more questions.

Thanks

Kanika

[Crea49]

Does not allow you to change from monthly to yearly. Looks like you must cancel then re-subscribe.

[Xaay]

I just want to switch my monthly plan to an annual one without having to pay a early cancellation fee, how can this be avoided?

[kglad]

contact adobe support.  there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Pawe?_Wac?awik]

This Adobe client service is seak and doesn't work at all. They write on their page that to make savings on your program you have to change it from monthly payments to yearly peyments. I wanted to do it with my Photo program (20Gb) and there is no such possibility! Noone gives me the answer how to do this. Disscusion with chat is a simple misunderstanding as it gives wrong answers to my questions about the problem! Total mess!!! Highly disappointed user!

[kglad]

@Pawe?_Wac?awik 

see if this helps, https://helpx.adobe.com/manage-account/using/change-plan.html

[Pawe?_Wac?awik]

No it doesn't :-(. I was on that page and when I clic to chose a new plan the yearly one is not shown between many other (more expenssive ones) suggested by Adobe :-(!

[kglad]

when you get to the plans page, click "compare photography plans".  does that show what you want?

[Pawe?_Wac?awik]

[Pawe?_Wac?awik]

All I get are plans with my actual plus some other ones which I am not interested in :-(.

[kglad]

actually, i don't see the ~ 10$/mo usa plan, either.  i don't know why that is.

go here, https://helpx.adobe.com/creative-cloud/faq/ccpp-20gb.html and click

and see my post here from Jul 09, 2023 to speed contact...

[Pawe?_Wac?awik]

[Pawe?_Wac?awik]

I was on that page. They write that plan should increase by 5 USD (maybe 5EURO in Europe?) but with yearly plan you keep the old price - 119,88 : 12 = 9,99 USD (maybe EURO in Europe?) . And this is what I only wanted from Adobe.

[Pawe?_Wac?awik]

OK. Success. Done it :-)! They added in my account a button which I clicked and payed for a whole year!

[kglad]

@Pawe?_Wac?awik 

great (but that wasn't easy).  congrats on your persistence.

[Pawe?_Wac?awik]

I can only summarise it that Adobe shoul work it over to make such operations much easier for users as I am not the only one who had so many problems with it. There are many posts in community with similar peoples problems. It should be as easy as clicing the button on my account without looking, finding and reading hundreds of information on community forum. Rgds, PW.

[kglad]

nothing seems simple from adobe's side, but from a user perspective, i agree.

[Shivangi_Gupta · Accepted solution]

We appreciate your feedback, @paweł_Wacławik. Thank you for sharing the experience.

I'll make sure I share it with our team here.

^Shivangi