Skip to main content
M
Michael240987346nxs
Participant
November 24, 2023
Question

Switching from Photography Plan to All Apps Prepaid

  • November 24, 2023
  • 1 reply
  • 332 views

I have been using Lightroom and Photoshop for several years and am very happy with them. I'm currently using the prepaid photo plan, which runs until around the middle of next year. Since I now need additional programs, I purchased a prepaid code for a full subscription. After looking at some support articles, I'm no longer sure if I then would have two subscriptions running at the same time?

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 24, 2023

    you would unless you cancel the photography plan (which you should be able to do without penalty).  contact adobe support to stop the duplicate subscription.  there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    M
    Michael240987346nxsAuthor
    Participant
    November 24, 2023

    Many thanks for your answer. Maybe I misunderstood something, but what happens to "my" remaining ~7 months of the photo subscription? (As mentioned above, this is also a prepaid subscription.)

    M
    Michael240987346nxsAuthor
    Participant
    November 24, 2023

    that ends.  but you may/should be able to get your 7 months payment refunded because you subscribed to the all apps plan.


    Thank you!

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices