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Switching plans

New Here ,
Feb 12, 2023 Feb 12, 2023

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I've recently updated my payment info and have been charged for all apps plus 100gb for the year, however i want to change to a monthly plan with only premier pro and it wont let me. I have been trying for a week and the same error message keeps popping up "Sorry, we could not change your plan. please retry.". I'm at my wits end and desperately need the money that was charged from my account fast.

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Account management , Billing

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Adobe Employee ,
Feb 13, 2023 Feb 13, 2023

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Hi there,

 

We appreciate you writing in.

 

Sorry to hear that you are facing issue with changing the plan. Below is the link on how to change the plan. Please go through the information and I am sure you should be able to it.

https://helpx.adobe.com/manage-account/using/change-plan.html

 

Also, we have a Customer Support team that is 24/7 operational and you will get all the help that you require in order to resolve the issue. You must be signed in with your Adobe ID.

Please use the link below to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Let me know if you have any further questions.

 

Thanks,

Rashmi Swain

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Community Expert ,
Feb 13, 2023 Feb 13, 2023

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LATEST

in addition to chat mentioned in @Rashmi27002770wxve's message, you can use phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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