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Participant
October 21, 2022
Answered

Switching to a paid student account

  • October 21, 2022
  • 2 replies
  • 388 views

Im currently paying 30 a month but I have now started a college course which os providing a free complete adobe package for the year. Is there any way of switching over without cancelling my account?

Thanks

 

This topic has been closed for replies.
Correct answer kglad

i don't think so.

 

and i'm not sure you can cancel your subscription without a penalty (unless you have a monthly subscription - not the same as an annual subscription paid monthly).  

 

but check with adobe support to see what they can do, use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

2 replies

John T Smith
Community Expert
Community Expert
October 21, 2022

Manage your cloud plan https://helpx.adobe.com/manage-account.html
Change plan https://helpx.adobe.com/manage-account/using/change-plan.html

if those don't help

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
October 21, 2022

i don't think so.

 

and i'm not sure you can cancel your subscription without a penalty (unless you have a monthly subscription - not the same as an annual subscription paid monthly).  

 

but check with adobe support to see what they can do, use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

david5CF6Author
Participant
October 21, 2022

Sorted. Thanks.

They waived the cancellation fee.

kglad
Community Expert
Community Expert
October 21, 2022

oh, that is good to hear.  and thank you for the update.