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Tell me is it true that Adobe has a special plans for users from Ukraine

New Here ,
Dec 25, 2022 Dec 25, 2022

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Good afternoon. I learned from the news that Adobe provides free access to its products for 3 months for its users from Ukraine. Please tell me if this information is relevant and how I can get this access to continue my creative path. Best regards Ivan

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Community Expert ,
Dec 25, 2022 Dec 25, 2022

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adobe does have special plans for ukraine. the exact terms, you should check with adobe support.  

 

but there are several things adobe is doing to support ukraine, including a 90 day billing waiver to which you are probably referring, https://blog.adobe.com/en/publish/2022/04/08/adobes-continuing-efforts-to-support-ukraine

 

to contact adobe, there are 3 ways; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

@Иван27698710lhn4 , happy holidays!

 

<moved from using the community >

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New Here ,
Dec 25, 2022 Dec 25, 2022

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Thank you very much, for a fully and useful answer. Happy holidays for you too!

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Community Expert ,
Dec 25, 2022 Dec 25, 2022

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you're very welcome. and happy holidays to you, too.  i hope you can be with family.

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