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mark_joshua_0647
Participant
November 24, 2024
Question

Termination fee

  • November 24, 2024
  • 1 reply
  • 280 views

I cancelled my subscription but they are billing me for termination fee, i dont have the money to pay it as we are poor please help i dont know what to do so I deleted the account last week but they continue to bill my empty card and im afraid they mg sue me

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1 reply

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
November 24, 2024

 

@mark_joshua_0647 

 

Did you purchase a monthly plan that can be cancelled without penalty or an annual plan, paid monthly, with an annual commitment? You didn't say. The annual plans are deeply discounted from the monthly plans, and there is a fee for early termination.

 

Deleting the account and having an empty card do not release you of your commitment. This page has details covering all scenarios:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

If you need further assistance, contact Adobe Customer Care, as they are the only ones who can assist with billing. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent" to get a human.

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Jane

 

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
November 25, 2024

Hi Mark,

I don't see any active subscription under the ID that you are using here. You are being charged a cancellation fee as you cancelled your subscription before the renewal of your contract. You may get in touch with support to get help and information around the same( link shared above)

 

Hope this helps!

 

Thanks

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