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TERRIBLE Customer Service

New Here ,
Apr 21, 2022 Apr 21, 2022

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Just wanted to let everyone, and I mean I will let EVERYONE know how awful the customer service is with this company. I was told I would get a refund for $249 back in March, and was told it would take 5-7 business days. Well, here we are on April 21, and still NO REFUND or CREDIT. I called them today, kept getting disconnected (5 times, which I completely believe was intentional) and when I did finally get to talk to someone it was with people that I could NOT understand very good at all. Their English skills are extremely poor. When we finally got thru what I wanted, they sent me a verification again that the refund was made, and then proceeded to close the CASE before I could check to see if the refund was made. I called my bank, and NO refund or credit was ever made! I'm tired of getting lied to, I just want my refund!

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Account management , Billing

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Adobe Community Professional ,
Apr 21, 2022 Apr 21, 2022

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Log-in to your Adobe Account and update your Case.

https://account.adobe.com/support

 

Or reach out to Adobe support again and ask to speak with a billing supervisor.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Apr 26, 2022 Apr 26, 2022

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Not only have they not refunded my original $249.99, they just charged me an ADDITIONAL $249.99! Who can I call to talk to? And I want to speak to someone here in the UNITED STATES!!!

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Adobe Community Professional ,
Apr 26, 2022 Apr 26, 2022

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CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Apr 26, 2022 Apr 26, 2022

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If I call that number, do you promise that it will be with someone here in the US?

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Adobe Community Professional ,
Apr 26, 2022 Apr 26, 2022

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No.  Adobe is a global company with support centers in various regions. 

Use the number for your region.  Or use online chat.

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Apr 26, 2022 Apr 26, 2022

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So in other words, I will get someone who can't speak english. Figures.

 

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Adobe Community Professional ,
Apr 26, 2022 Apr 26, 2022

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English is the supported language in US, UK, Canada and Australia.  If you have a problem with that, use online chat.

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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