Terrible service from Adobe - and why I will never use their products again!

Hi @33520211,

We're sorry for the experience you've had. As per your account info, your subscription should have ended on December 29, 2023, however, it extended for 25 more days and lasted till January 23, 2024(as per your statement).

Were you promised any extra days from Adobe because of any specific reason? Do you have any case reference number that we can look into? 

Let us know. We're here to help.

Regards,

Shivangi 

for others, as of this date you (and adobe support) can't cancel ahead of the current date. ie, if you want to cancel at a certain date, set a reminder for yourself, then:

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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