The Adobe Account don't let me enter to the «Manage plan» section of Creative Cloud.

Community Beginner ,
Oct 12, 2021 Oct 12, 2021

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When I go into the Adobe Account page and under the Creative Cloud plan I click the button «Manage plan», but instead to go to that section, I got the dialog «You purchased your plan from Adobe Store. Visit the your vendors platform to make changes to your plan.» which prompts me the option «Close» and «Go to your vendors plattform». If I click on the second option, it just reloads the very Adobe Account main page. How can I go to the «Manage plan» section?

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Adobe Community Professional ,
Oct 14, 2021 Oct 14, 2021

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1634225424649.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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