The key was activated, but the subscription did not appear

Forum|Forum|1 year ago
July 21, 2024
2 replies
198 views

account REMOVED. I activated the key 3.5 hours ago, but the subscription was not added.

[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]

Account management

This topic has been closed for replies.

Correct answer kglad

you'll need to contact the intermediary.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

kglad

Community Expert

what key?

typically you would subscribe via adobe.com, https://www.adobe.com/creativecloud/plans.html

you seam to be using something from another vendor to obtain a subscription. can you explain more fully what you're doing.

N

Natali387256617yz7Author

Participant

Well, you give the opportunity to pay directly and there will be no questions. I pay for a subscription through an intermediary, the key was activated, but the subscription is not active. before that everything was great.

kglad

Correct answer

Community Expert

you'll need to contact the intermediary.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded