The key was activated, but the subscription did not appear

[Natali387256617yz7]

account REMOVED. I activated the key 3.5 hours ago, but the subscription was not added.

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[This is a public forum, not Adobe support, please do not post personal information]

[kglad]

what key?

typically you would subscribe via adobe.com, https://www.adobe.com/creativecloud/plans.html

you seam to be using something from another vendor to obtain a subscription.  can you explain more fully what you're doing.

[Natali387256617yz7]

Well, you give the opportunity to pay directly and there will be no questions. I pay for a subscription through an intermediary, the key was activated, but the subscription is not active. before that everything was great.

[kglad · Accepted solution]

you'll need to contact the intermediary.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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