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Lisa28224193tytd
Participant
February 2, 2023
Question

The option "Manage subscription" is not displayed to me

  • February 2, 2023
  • 2 replies
  • 279 views

Hello togehter,

I had used the trial version of Adobe Premiere Pro for 7 days and wanted to cancel my subscription afterwards. In my account I do not have the option "Manage subscription" and therefore I can not cancel my subscription. Today, the first month's rent was debited, which I did not want.
In the account, no orders and payment methods are displayed.


I can not manage or do anything in the reason but the money is debited.

 

Can someone help me further? I would be very happy!

 

This topic has been closed for replies.

2 replies

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
February 2, 2023

Hi, 

We're here to help you. You can cancel your subscription without any fee within 14 days of the initial order.

Please follow the steps shared in this link to cancel your subscription:https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html

 

If these don't help, please contact our support team (link shared above). Hope that helps! 

 

Regards 

Kanika 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 2, 2023

    contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

     

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