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Participant
May 16, 2023
Question

The problem with the license

  • May 16, 2023
  • 4 replies
  • 571 views

I have a Creative Cloud All Apps 100GB license

these licenses are also automatically connected

  1. Photoshop
  2. After Effects
  3. Premiere Pro plan

why did this happen?

This topic has been closed for replies.

4 replies

Legend
May 17, 2023

Are you trying go to run these over separate computers? No, you cannot split an all apps license or share it.  Or get more than 2 computers with extra licenses? No. Doesn't work that way. 

Participant
May 19, 2023

I`m use programs ony one pc. I know that licence dosent separated for more pc

Nancy OShea
Community Expert
Community Expert
May 19, 2023

I'm not sure what you're saying.

 

Log-in below to find out what you're paying for.

https://account.adobe.com/plans

 

Did you previously purchase single apps?

Are you logged-in to your Creative Cloud plan with the paid ID & password associated with your plan?

 

If you need technical support, contact Adobe.

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
Community Expert
May 16, 2023

your message is confusing. you should explain more carefully your issue/point

Peru Bob
Community Expert
Community Expert
May 16, 2023

What do you mean by "automatically connected"?

Participant
May 19, 2023

I found new licenses in my account that I didn't connect. I bought only one license of Creative Cloud All Apps and started using the apps, but the next time I need to pay for the license from my card and more money than necessary was taken. I log in and find the following 3 licenses

Ann Bens
Community Expert
Community Expert
May 16, 2023

Moved to account.... forum.