They keep withdrawing my money even if I do not have a premium account now

[Bianca29453310dzzk]

Hi everyone!

I have a problem.. Now I have a free account, but a t that time when I signed in, I wanted to go premium but only for the trial..I canceled the subscription, but they keep withdrawing the money from my bank account.

What can I do?

Thanks in advance!

[Peru Bob]

See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You can also contact Adobe by Twitter:
https://twitter.com/AdobeCare

[Peru Bob]

If you purchased through the App Store, and not directly from Adobe, you need to contact the App Store.

[kglad]

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