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Bianca29453310dzzk
Participant
June 5, 2023
Question

They keep withdrawing my money even if I do not have a premium account now

  • June 5, 2023
  • 3 replies
  • 165 views

Hi everyone!

I have a problem.. Now I have a free account, but a t that time when I signed in, I wanted to go premium but only for the trial..I canceled the subscription, but they keep withdrawing the money from my bank account.

What can I do?

Thanks in advance!

This topic has been closed for replies.

3 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 6, 2023

<moved from cc services>

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    June 5, 2023

    If you purchased through the App Store, and not directly from Adobe, you need to contact the App Store.

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      June 5, 2023

      See here:
      https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
      and here:
      https://helpx.adobe.com/manage-account/using/cancel-subscription.html

      If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
      https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

      You can also contact Adobe by Twitter:
      https://twitter.com/AdobeCare

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