This is pertaining to order AE03835900538CGB

[shravan_0365]

Hello

I was trying in validating the Adobe standard product for a day though forgot to cancel  the invoice as had been facing the techical issue during the trial period and had been charged without prior notification

Also the pathetic thing is that when I an trying in cancelling the order now it mentions that there would be earlier cancellation charges which would be levied .I have alredy eben charged twice now.

I had just valdiated the product for a day and had never used it and also it is quite unfair that withouht any prior information and intimiation that there is the charges which is levied leaving o room for theconsuemr to make the decisive actions ont he product 

It can't be taken for granted that since the cosumer hadn't been able to cancel the product that he is of the view that he is accepting the purchase terms and conditions and is charged in illegitimate wat withouht prior notificaiton of trial period ending

Also as mentioned since we are not using the product , what is the use of leveraging the software  when its usage is quite restricted from my task perspective.Also it wouldn't be fesible for me to afford such cost for this product whihc I am not using.

Taking congnigance of this issue , can we please cancel the invoice and refund as every penny is precious for me .

Regards

Sharawan Prasad

[Shivangi_Gupta · Accepted solution]

Hi Shrawan,

Thank you for reaching out. We appreciate your interest in Adobe products.

Adobe offers a full refund if the cancellation is made within the first 14 days of purchase, including the trial period. I reviewed your account details and noticed that your Acrobat Standard plan is currently 1 month and 10 days old, which places it outside the refund eligibility window.

To better assist you, could you please share which specific feature you were looking for or expecting from the plan? I’d be happy to suggest alternatives or guide you toward a solution that fits your needs.

Looking forward to your response.

Warm regards,
Shivangi

[shravan_0365]

Hello

As highlighted ,I had just validated the product for a day and had never
used it and also it is quite unfair t*hat without any prior information and
intimation* that the consumer is charged leaving no room for the consumer
to make the decisive actions on the product

*It can't be taken for granted that since the consumer hadn't been able to
cancel the product that he is of the view that he is accepting the purchase
terms and conditions and is charged in illegitimate and as mentioned * without
prior notification when the trial period had ended

It is not appropriate to state that we would have refunded if had the
consumer ended the contract within the trial ,*as such terms and and
conditions had been developed only from the Corporate Policy perspective *ot
keeping the consumer's interest into perspective which is not appropriate

I can state that there might have been such cases where many of them might
have inadvertently not been able to cancel within the time period and would
have been *provided some alternatives within the fair practice scenario*

*In plain terms I am not using this software and only taken the trial as no
alternative was provided to validate the product /software without opting *
*for trial.*

*As have mentioned earlier the cost of the software is quite high and
expensive and wouldn't be able to afford it *

*It looks as if that I have committed some kind of crime as hadn't been
able to cancel within the trial period , which make it feel that the
policies /procedures created is not consumer pro as ideally there should
have been prior notification /intimation which should have been provided*

*Hence appreciate taking cognizance of the situation we please cancel this
invoice and refund the Amount and provide some kind of solution so that
this issue can be amicably be resolved *

*Regards*

*Sharawan Prasad*

[kglad · Accepted solution]

no one can cancel for you.  you must do that yourself.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html