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easygoing_Rainbow2444
Participating Frequently
March 25, 2025
Question

This is the most worthless company I've ever dealt with. Then I go to cancel my account, it won't ev

  • March 25, 2025
  • 1 reply
  • 290 views

This is the most worthless company I've ever dealt with. Then I go to cancel my account, it won't even let me, citing payment method needs to be updated. Newsflash: you're not getting credit card info just to cancel an account. Card info had changed prior to the auto-renewal, which wasn't going to happen anyways, and nothing was owed.

 

How are the moderators this ignorant, such that they think there are "pending dues on your account" despite not renewing the subscription? Only at Adobe!

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
March 27, 2025

Hi @easygoing_Rainbow2444,

 

Hope you are doing well. Sorry for the trouble.

 

This looks like a question which our billing team would be in the best position to assist you in this.

They can be reached out on our social media handles:

Facebook: @ Adobe

X (formerly Twitter): @ AdobeCare


Regards,
Souvik.

E
easygoing_Rainbow2444Author
Participating Frequently
April 1, 2025

Billing teams aren't reached on social media, bud.

S_S
Community Manager
S_SCommunity Manager
Community Manager
April 22, 2025

Adobe needs to figure out that people aren’t giving them their credit card information just to have an account cancelled. Most backwards thing ever. Again, most worthless company ever.


Hi @easygoing_Rainbow2444 ,

 

Our team is available on our social handles, and will be more than happy to assist you.

 

Do give it a try and let us know how it goes.


Regards,
Souvik.

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