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This is what Adobe did to their customer

New Here ,
Jan 14, 2024 Jan 14, 2024

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I have been subscribing to Adobe software since October 2020. Since I was no longer a student from October 2023, the price increased to £24 per month, which I couldn't afford. Therefore, I decided to cancel my subscription today. After I clicked the cancel subscription button, Adobe offered me a discount of £13 per month. I found this acceptable, so I chose to continue my subscription. However, I noticed that the monthly price did not change. Consequently, I contacted online customer service. Three different representatives were involved in my conversation, but each of them left immediately upon hearing my request for a refund. Not a single one spoke to me. I have screenshots of the conversation here. It's utterly ridiculous. Such a reputable company treats their customers this way.

 Screenshot 2024-01-14 at 12.16.31.pngScreenshot 2024-01-14 at 12.16.46.pngScreenshot 2024-01-14 at 12.16.58.png

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Community Expert ,
Jan 14, 2024 Jan 14, 2024

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your post is confusing, but it's not important to clarify it to me.  you should continue your conversation with adobe support.

 

continue if a ticket was opened - https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

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Community Expert ,
Jan 14, 2024 Jan 14, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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