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tons of money lost with this group!!

New Here ,
Sep 06, 2022 Sep 06, 2022

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I just realized that I have been paying approximately $15.00 per month for over 6 years for services I don't use. That's over $1,100.00. Do I have a recourse? I believe I signed up for a trial and it just kept charging.

 

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Community Expert ,
Sep 06, 2022 Sep 06, 2022

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A subscription renewal is automatic until you cancel during the final month of your year... check this link to see your date

-Log-in to your Adobe account and click this link https://account.adobe.com/plans

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

or

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Sep 06, 2022 Sep 06, 2022

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And I can’t find a number or email to call. They must count of people doing this and then not allowing them to talk to a responsible party!

Get Outlook for iOS<>

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Community Expert ,
Sep 06, 2022 Sep 06, 2022

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quote
And I can’t find a number or email to call. 

 

Did you read all the reply by John T Smith?

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Community Expert ,
Sep 06, 2022 Sep 06, 2022

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The bigger question is why did it take this long to notice??  Don't you check your statements each month?  What if someone accessed the account without your knowledge?  Banks have a limit on filing claims, often 30  - 60 days from the charge date.

 

Adobe certainly isn't obligated to give back monies you paid several years ago  because you neglected to cancel your subscription.  But I think you already know that.  😉

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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