Transaction Declined! Rs.2367.00 On HDFC Bank Card 5492 by Mastercard Reason: Non-Compliant transact

[Quench_Creatives8255]

Transaction Declined!
Rs.2367.00
On HDFC Bank Card 5492 by Mastercard
Reason: Non-Compliant transaction.
Kindly use Alternate mode.  

why am i getting this message in  my inbox every month 7th through my HDFC bank from abobe?

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[kglad]

check your account to see if you have payment problems, https://account.adobe.com

[Shivangi_Gupta · Accepted solution]

Thanks for reaching out, @Quench_Creatives8255.

I can see that you have an active CC all apps subscription with some pending dues. This is the reason you are getting payment request from Adobe. Please refer to this article for help: https://adobe.ly/3F6nYXN

Let me know if you have any questions.

^Shivangi

[Quench_Creatives8255]

This account issue has been closed. Here is the reference id. Your Adobe Case ADB-35841003-L3W8 CRM:09771000009435. Why am i continuously spammed and charged again and again for the product that you extended (ref attached pdf), for the product i didnt use, for the adobe case that has been closed.

[kglad]

@Quench_Creatives8255 

that attachment shows an adobe offer, but not that anything was closed.  ie, you need to fix your payment problem (as mentioned previously) before you can cancel, if cancellation is what you want.

[anees_4142]

this mail will be generated fromn adobe side only after closing the account. the mail reads

"Your Adobe Case ADB-35841003-L3W8
Dear Quench,
Thank you for contacting Adobe. We hope this email finds you
well. We value your continued support as a subscriber to Adobe.
We are excited to offer you free three months Creative Cloud All
Apps. This means you can enjoy the services for next two months
with no charges.
If you're interested in taking the advantage of this offer, reply to
this email with your confirmation and we'll take care of the rest or
you can also reach us to the number 000-800-440-1751 for further
assistance.
Thanks for working with us,
Adobe Customer Care"

See my intension is clear to  solve this problem by closing the account and not to charge me again and again. 
Your intension is to sustain the problem. Is that so?

[kglad]

@anees_4142 

no one can close your account for you.  you must do it yourself.  if you tried to close it and failed, you'll need to try again.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

[anees_4142]

i tried closing my account. i am getting this error. why have are you making this issue too much complicated. why cant adobe make a easy point of contact for closing this issue. why are you troubling me so much. is that fine to bother adobe customers this much. sending too many queries. too many instruction. adobe is making their product so easy to use. why cant adobe give me a single point of contact, whom i can contact and solve this issue. you mean to say that, purchasing an adobe product is easy and closing is never possible and we have to pay adobe even if we didnt use the product for years. is that so

[kglad]

i don't make adobe's policies.  i'm just explaining them to you.

and to cancel your subscription you must first rectify your payment problem as mentioned the day you posted your first message here.  https://helpx.adobe.com/manage-account/using/update-billing-information.html

[anees_4142]

Please close this account and please be noted, i am not using this account anymore. This looks like you are spamming me to use adobe products again and again. I have paid till i needed this product. If i am not interested why are you charging me again and again. If you can close this issue, it will be fine. If any body needs any product they can voluntarily purchase it. but charging my card again and again without my permision doesn't seems good for adobe community.