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Q
Quench_Creatives8255
Participant
March 7, 2025
Answered

Transaction Declined! Rs.2367.00 On HDFC Bank Card 5492 by Mastercard Reason: Non-Compliant transact

  • March 7, 2025
  • 3 replies
  • 2889 views

Transaction Declined!
Rs.2367.00
On HDFC Bank Card 5492 by Mastercard
Reason: Non-Compliant transaction.
Kindly use Alternate mode.  

why am i getting this message in  my inbox every month 7th through my HDFC bank from abobe?

      Correct answer gupta shivangi

      Thanks for reaching out, @Quench_Creatives8255.

      I can see that you have an active CC all apps subscription with some pending dues. This is the reason you are getting payment request from Adobe. Please refer to this article for help: https://adobe.ly/3F6nYXN

      Let me know if you have any questions.


      ^Shivangi

      3 replies

      gupta shivangi
      gupta shivangiCorrect answer
      Legend
      March 7, 2025

      Thanks for reaching out, @Quench_Creatives8255.

      I can see that you have an active CC all apps subscription with some pending dues. This is the reason you are getting payment request from Adobe. Please refer to this article for help: https://adobe.ly/3F6nYXN

      Let me know if you have any questions.


      ^Shivangi

      Q
      Quench_Creatives8255Author
      Participant
      March 10, 2025

      This account issue has been closed. Here is the reference id. Your Adobe Case ADB-35841003-L3W8 CRM:09771000009435. Why am i continuously spammed and charged again and again for the product that you extended (ref attached pdf), for the product i didnt use, for the adobe case that has been closed.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      March 11, 2025

      this mail will be generated fromn adobe side only after closing the account. the mail reads

      "Your Adobe Case ADB-35841003-L3W8
      Dear Quench,
      Thank you for contacting Adobe. We hope this email finds you
      well. We value your continued support as a subscriber to Adobe.
      We are excited to offer you free three months Creative Cloud All
      Apps. This means you can enjoy the services for next two months
      with no charges.
      If you're interested in taking the advantage of this offer, reply to
      this email with your confirmation and we'll take care of the rest or
      you can also reach us to the number 000-800-440-1751 for further
      assistance.
      Thanks for working with us,
      Adobe Customer Care"

      See my intension is clear to  solve this problem by closing the account and not to charge me again and again. 
      Your intension is to sustain the problem. Is that so?


      @anees_4142 

       

      no one can close your account for you.  you must do it yourself.  if you tried to close it and failed, you'll need to try again.

       

      make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



      and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



      if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      March 7, 2025

      check your account to see if you have payment problems, https://account.adobe.com

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      March 7, 2025

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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