Transferring CC license

New Here ,
Oct 15, 2021 Oct 15, 2021

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Hi!

 

I have a problem with licenses. At first I bought it without Admin Console, as a normal customer by creating account with my e-mail (xxx@yyy.com) and everything is fine - I can use Audition and Photoshop normally.

But I also have a Admin Console account, also connected with the same e-mail address (xxx@yyy.com) and I cannot move the license for Audition/Photoshop from this account to other users, I can do it only with the Premiere Pro license I bought using the Admin Console.

 

What should I do to have all the licenses in one place, Admin Console?

 

Best regards

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Adobe Community Professional ,
Oct 15, 2021 Oct 15, 2021

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Are you asking about a Team or Enterprise account?

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New Here ,
Oct 15, 2021 Oct 15, 2021

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Um... How can I check which type is it?

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Adobe Community Professional ,
Oct 15, 2021 Oct 15, 2021

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Log-in to your Adobe account and click this link https://account.adobe.com/products

 

A "regular" account may not be moved to other users

 

If you are the ADMINISTRATOR of a Team/Enterprise account you may assign one of your many accounts to a user

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New Here ,
Oct 15, 2021 Oct 15, 2021

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Okay, I get it. Let me clarify:

- Admin account with only one product license available to be signed to

- Regular account with two licenses which cannot be signed to others, because they were bought directly for this account

You can see in the attachment that I have a selection of the accounts. The "Adobe ID" account is administrator.

 

Maybe I should use this https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html form to have all licenses in one place - Administrator account and then assign them to concrete users?

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LEGEND ,
Oct 15, 2021 Oct 15, 2021

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Regular licenses (not team, not enterprise) cannot be transferred at all. They belong to an individual, even if paid for by their employer; nobody except the person has any rights over the account, and the password must not be divulged to anyone (not even employer). 

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