Copy link to clipboard
Copied
Hello, this seems like a strange problem. I tried AI/creative cloud, and it didn't have the functionality that I wanted (xaml support) so I canceled the trial after 1 day. No problems there. Now, I would like to uninstall the applications and free up hard disk space. But I can't because "creative cloud" won't run at all? So am I understanding this correctly that I need to have an active susbscription in order to uninstall Adobe Illustrator and Adobe Creative cloud? Thanks - maybe I am missing something
no subscription is needed to use the cc desktop app.
Copy link to clipboard
Copied
no subscription is needed to use the cc desktop app.
Copy link to clipboard
Copied
thanks for the suggestion. when I tried to launch creative cloud nothing happened for about 15 seconds (no splash screen, etc) but eventually it popped up. I thought it wasn't running before but now I know I just need to wait for it to load.
Copy link to clipboard
Copied
the cc desktop app has an uninstaller:
uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
let us know if there's anything else you need help with.
Copy link to clipboard
Copied
Uninstall with your operating system (if Windows through Control Panel) and then use the Cleaner Tool:
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
Copy link to clipboard
Copied
thanks, I think I just needed to uninstall illustrator thru creative cloud, then I could use the control panel to uninstall creative cloud.