• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Trial of creative cloud canceled. But now I can't uninstall apps?

New Here ,
Jan 05, 2023 Jan 05, 2023

Copy link to clipboard

Copied

Hello, this seems like a strange problem.  I tried AI/creative cloud, and it didn't have the functionality that I wanted (xaml support) so I canceled the trial after 1 day.  No problems there.  Now, I would like to uninstall the applications and free up hard disk space.  But I can't because "creative cloud" won't run at all?  So am I understanding this correctly that I need to have an active susbscription in order to uninstall Adobe Illustrator and Adobe Creative cloud?  Thanks - maybe I am missing something 

TOPICS
Account management

Views

77

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Jan 05, 2023 Jan 05, 2023

no subscription is needed to use the cc desktop app.

Likes

Translate

Translate
Community Expert ,
Jan 05, 2023 Jan 05, 2023

Copy link to clipboard

Copied

no subscription is needed to use the cc desktop app.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 13, 2023 Jan 13, 2023

Copy link to clipboard

Copied

thanks for the suggestion.  when I tried to launch creative cloud nothing happened for about 15 seconds (no splash screen, etc) but eventually it popped up.  I thought it wasn't running before but now I know I just need to wait for it to load.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 13, 2023 Jan 13, 2023

Copy link to clipboard

Copied

LATEST

@Andrew27810629df3t 

 

the cc desktop app has an uninstaller: 

 

uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

 

let us know if there's anything else you need help with.

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 05, 2023 Jan 05, 2023

Copy link to clipboard

Copied

Uninstall with your operating system (if Windows through Control Panel) and then use the Cleaner Tool:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 13, 2023 Jan 13, 2023

Copy link to clipboard

Copied

thanks, I think I just needed to uninstall illustrator thru creative cloud, then I could use the control panel to uninstall creative cloud.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines