Dear, my name is Bernard Berlamont, a belgian student at the college Artevelde in Ghent. I am in big trouble because of a stupid mistake I made with a 'trial version'. At the beginning of February, I purchased a trial subscription (Creative Cloud All apps with 100 GB) because I thought the adobe software was not included in the package of the paid membership fee of my college. I only needed this package for 1 week for a one-off assignment. I forgot to cancel the trial subscription and now see that I am stuck with a year contract. Without knowing it, I have paid 240 euros (60 euros per month) for something that, as a student, I get for free through my school fees. If I want to cancel the subscription, I have to pay another 240 euros... because I took out an annual subscription. Very painful and unaffordable for a student. I think it is scandalous of me, but also the consequences are very bad for me, I can't pay the rent of my room anymore because of this subscription and I am in financial problems. I wonder if a solution can be found to get the paid costs back or to cancel the annual subscription without having to pay another 240 euros. It's my stupid mistake, but I hope you understand my question and can help me.
This space is provided by Adobe, but it is not Adobe support Sorry, nobody here can help with an account or payment problem This is a public forum, you need the link to Adobe support, not other users Help Center https://helpx.adobe.com/support.html is a good place to start Be sure to remain signed in with your Adobe ID before accessing the link below Do be aware that Adobe's staffing is impacted by the virus, so wait times are long -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups -you MUST also allow 'cookies' in your web browser for the link to work This link will go directly to the chat option Type "Agent" in the chat box to bypass the chatbot and be connected to a person -Meaning type in the word Agent without the quote " " marks https://helpx.adobe.com/contact.html?rghtup=autoOpen - or by telephone https://helpx.adobe.com/contact/phone.html . Adobe does NOT do support by email, so beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730