Skip to main content
R
Robin320415583l11
Participant
May 27, 2024
Beantwortet

Trial that turned into a one year contract - Now Customer Service just puts me on hold

  • May 27, 2024
  • 1 Antwort
  • 164 Ansichten

Signed up for a a trial, canceled, still got charged.
They want $150 cancelation charge online.


Been calling over and over to cancel.
Instead, they are trying to peddle discounts. "3 months for free then you pay again".
When I say "no, I want to cancel", I get put back on hold.

It's been days. I'm sitting on hold for hours and, finally:
They agreed to cancel the service I never signed up for. $100 down the drain. 

What is happening with Adobe?

Dieses Thema wurde für Antworten geschlossen.
Beste Antwort von kglad

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

1 Antwort

kglad
Community Expert
kgladCommunity ExpertAntwort
Community Expert
May 27, 2024

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Allgemeine NutzungsbedingungenAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices