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Participant
December 3, 2019
Pergunta

Trial version pop-up window after account suspension lifted

  • December 3, 2019
  • 2 respostas
  • 419 Visualizações

Account was suspended today until new payment card was updated. Off suspension But, now it won't let me into my paid version. A pop-up window keeps asking if I want to try the "trial version" I have signed out, and back into Creative Cloud twice, and to no avail. What do I do to rid the trial versions, and return to my normal paid version??? 

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2 Respostas

Participant
December 3, 2019

Had gone through the 1st link twice. Looking into the other 2 links you posted. Thank you!

Abambo
Community Expert
Community Expert
December 3, 2019

Please note also that, even that it is not usual, it may take "some time" for the system to recover...

ABAMBO | Hard- and Software Engineer | Photographer
Just Shoot Me
Legend
December 3, 2019

Sign Out and then back in. Reboot the system in between the sign out and sign in.

Participant
December 3, 2019

Thank you, but already did that twice. Not working.