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Trouble buying license

Community Beginner ,
May 11, 2023 May 11, 2023

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Hi! I'm a long time user of Adobe, some 30 years.

Resently I'm retired, after having worked with a teacher-license for the past 13 years. This license has now expired, so I contacted Adobe for an offer, which they made. A great offer, however I wasn't able to pay for it, as Adobe only accept creditcards, no regular Bank cards.

Alas, I don't have any creditcards, and no other ways to pay, so Adobe gave me a list of resellers ...again Great!

Joy, resellers do except Bank payment, however are only willing to sell for a minimum of 10 licenses or if I still have a company. I did in the past, but since I'm now retired I no longer have.

The only option available to me now is to buy a license in a consumer store at full price, which doesn't come near the offer Adobe made me.

I'm a big fan of Adobe, until recently I used their product on a daily base, as being retired doesn't mean I'm not working on something. Has someone a solution to my problem?

... And here's a tip for Adobe;

Please, improve your payment system! ...And, Adobe excisting now for 30+ years more and more users will reach the age of retirement. Maybe it's an idea to create, besides Teacher & student licenses, also a special license for retired users. I'm sure that pretty soon their number, and therefor Adobe sales, will grow

Thanks, and hoping someone has a solution to my problem, as I'm getting kind of frustrated here

Frank

 

 

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Community Expert ,
May 11, 2023 May 11, 2023

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this is a user forum.

 

for applicable apps, use https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

 

 

for others, use https://www.adobe.com/products/wishform.html

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Adobe Employee ,
May 11, 2023 May 11, 2023

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Hi @Frank - the Netherlands ,

 

Sorry for the issues that you have through for procurement of licenses.

 

I will be moving this post to the Account, Payments, & Plan queue so that your problem can be addressed.

 

 

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Community Expert ,
May 11, 2023 May 11, 2023

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<merged >

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Community Beginner ,
May 11, 2023 May 11, 2023

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Thanks.

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Community Expert ,
May 11, 2023 May 11, 2023

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quote

hoping someone has a solution to my problem,

 

By @Frank - the Netherlands

 

I don't mean to sound sarcastic, but couldn't you obtain a credit card for just Adobe use?

Here in the USA, it is very easy to get a credit card with a low credit limit.  You don't need much of a credit line if you have an annual plan, paid monthly.

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Adobe Employee ,
May 12, 2023 May 12, 2023

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Frank, I am very sorry for any problems you have encountered trying to pay for your Creative Cloud All apps membership. I reviewed the account you used to post to this public discussion forum and have confirmed that Paypal is accepted as a form of payment, in addition to Visa/MasterCard. Have you tried using the steps listed in https://helpx.adobe.com/manage-account/using/update-paypal-details.html to add Paypal to your Adobe account? 

 

I am showing that case ADB-29251571-T2W1 is currently open and pending your response. Please see https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html for info on how you can update your active support case. The case will automatically close soon if we do not receive a response.

 

 

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Community Beginner ,
May 12, 2023 May 12, 2023

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Great, thanks Jeff

But you know, maybe it''s right that I'm no longer an active member of the digital workforce, retired

Don't get me wrong, It's nothing personal, and  I really appriciate your help, but I'm getting to old and grumpy for this [edited by moderator].

I feel I have landed in an endless loop of chatbots, helppages, referral here, referral there, mails, links and whatever without getting anywhere! ...computer still says NO! ...And all this, because I wanted to pay for an offer Adobe made me.

Yes, your advice is probably right, but to link Paypal to my plan I first need a plan. In my account Plan is no longer visible since the last plan has expired... So, I first need to buy a Plan, which I can't.

Earlier on, days ago, with the help of one of your collegues I already tried to link Paypal, but it didn't work because I needed a creditcard-link to make that possible.... What ages we live in...

To finish the project I'm working on I probably need Adobe for another year. You know what, I'll buy it with a bank-account at full price in a consumer store ...simple, no hassle ...just hoping the code I will receive will work?!

Mails, calling, chating, contacting unwilling resellers, reading endless helppages that just don't match my problem, or don't work, it's all getting a bit too user-friendly to me.

Don't worry, nothing personal, just a grumpy oldtimer ...I'll always be an Adobe fan, fantastic tools ...It's just the times I guess

 

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Adobe Employee ,
May 12, 2023 May 12, 2023

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Thanks for the update, Frank, and I am sorry for the frustration you have encountered. Please bookmark https://helpx.adobe.com/download-install/kb/redemption-code-help.html which lists the steps to redeem the redemption code.

 

If you continue to encounter any problems or want further assistance, then please update your active support case, Frank. As previously mentioned, it will close soon if we do not receive a response to our e-mails or an update using the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html. 

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Community Beginner ,
May 19, 2023 May 19, 2023

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My problem is solved!

I didn't take up on Adobe's offer, but bought a license at a store where I could buy using i-deal as a payment method instead Credit cards really isn't an option for me.

Cheers, Frank

It took just a minute, for everything to rum smoothly again.

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Community Expert ,
May 19, 2023 May 19, 2023

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LATEST

good to hear. (and hope that was an authorized reseller, http://adobedealreg.force.com/PartnerSearch?lang=en)

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Community Expert ,
May 12, 2023 May 12, 2023

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Apply for a low-limit credit card for making online transactions.

These days, you can't do much without one.  Sorry.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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