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Trying to contact a real person on adobe assistence for a purchase

Engaged ,
Sep 01, 2023 Sep 01, 2023

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Hello,

I'm trying to speak with a real person from adobe team but after at the chat it says me  to 'wait'  , after 15 minutes , it ends or no reply.
I need support to how purchase a software, where to contact the team? 
Thank you

 

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Engaged ,
Sep 01, 2023 Sep 01, 2023

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Someone please can confirm if once one purchase a software via Adobe page (a software that is 'one time purchase' only) with paypal, it will be like for the credit card ,that can't be removed anymore from the account Adobe after the payment? Or paypal can be removed or deleted from the account? Do you have software (una tantum / one single purchase) that you paid with paypal and you could not remove your account paypal from adobe 's account anymore or you are able to remove the paypal  address? 

Thank you for the informations! 

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Community Expert ,
Sep 01, 2023 Sep 01, 2023

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some adobe software is a one-time purchase, but most are subscription-based with repetitive payments.

 

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Engaged ,
Sep 01, 2023 Sep 01, 2023

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Thank you for the help I'm trying now
 

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Engaged ,
Sep 01, 2023 Sep 01, 2023

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I found out that can be purchased also from microsoft but they sell only licence. But I don't understand what mean this. 
With a licence, can I download the software also in my pc for future install in my computer new?
and also provide the serial number for future activations? what is the difference between serial number and licence?

Thank you for the help!

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Community Expert ,
Sep 01, 2023 Sep 01, 2023

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exactly what software are you considering purchasing?

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Engaged ,
Sep 01, 2023 Sep 01, 2023

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photoshop elements 2023

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Community Expert ,
Sep 01, 2023 Sep 01, 2023

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photoshop elements is a one time purchase from adobe.  it's on-sale (30% off) now https://www.adobe.com/products/photoshop-elements.html

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Community Expert ,
Sep 01, 2023 Sep 01, 2023

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>can be purchased also from microsoft

 

Microsoft does not sell Adobe programs and Adobe does not sell Microsoft programs

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