Skip to main content
Participant
February 12, 2022
Question

Trying to get plan including Illustrator... but Adobe keeps asking me for student status.

  • February 12, 2022
  • 2 replies
  • 178 views

I am trying to change my plan from a basic Photoshop plan to the one that includes illustrator/InDesign. But every time I get to the payment step, it asks me to verify my student status. I graduated last May. There is no verbiage that says "students only". There is no where on my profile (that I've seen) to let adobe know I'm no longer a student. Is this just poor user interface? (how ironic!). Is it a student only plan????

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Community Expert
February 12, 2022

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

Peru Bob
Community Expert
Community Expert
February 12, 2022

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html