trying to renew annual Photography Plan 20GB

Forum|Forum|11 months ago
April 21, 2025
3 replies
2052 views

Im trying to renew my annual photography plan 20GB but the correct amount isnt showing and i'm also not able to make payment. I'm paying with a credit card and there is enough money in that account.

Am i able to create a new adobe account? I use Photoshop for my job i work for myself so i really need to get this fixed.

Correct answer Katherine36643493jlja

Hi Katherine36643493jlja,

There will be no monthly Photography 20 GB plan as mentioned by Peter Pipkin. For new subscribers the monthly plan has been discontinued. Please refer to this link for more information: https://adobe.ly/4388tXJ;

Thanks
^KS

i contacted customer support as it wasnt allowing me to make payment on my account. They managed to help me fix it and now i'm all paid up.

Shivangi_Gupta

Community Manager

Hi @Katherine36643493jlja,

We'll look into this. What error do you get when you try make the purchase?

^Shivangi

K

Katherine36643493jljaAuthor

Inspiring

Hi i have been using the Photography 20GB plan for a year and paid annually upfront. I saw that if you were already using that plan you can continue using it. Eventhough its fallen away for everyone else. I use photoshop and lightroom classic as a retoucher for my job. My renewal date was the 19 April.

Jeffrey_A_Wright

Community Manager

Katherine, I'm sorry for the difficulties you are encountering while updating your payment information and managing your plan.

We are currently conducting an update to our backend systems, which is why you have been unable to update your payment information, and could receive error messages while attempting to change your plan.

Please bookmark this discussion and use the steps listed in https://adobe.ly/42KIBkt to update your payment information to your Adobe account in 24 hours. The maintenance cycle will be complete and you can make the necessary updates to the account.

I see that you already have an annual plan, so there is no need to change your plan, Katherine. You can use the information in https://adobe.ly/4cKjkez to explore the different subscription options, but once your payment information has been updated, you will be charged for the next year of your subscription.

I hope this information is helpful, Katherine, and I am sorry for the inconvenience. ^JW