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JulieJM
JulieJM
Participant
January 14, 2021
Question

Trying to update primary email without any success

  • January 14, 2021
  • 2 replies
  • 392 views

Hello,

 

I am trying to change/update the primary email address for my account. Currently it is a Hotmail email. Some time ago I mistakenly signed in via Google and hence it created another account for me. I have since deactivated the account associated to the email address I want to use which is GMAIL. However, upon contacting Support they told me I cannot use my one and only email account because it is "In Use" even though it clearly is not and has been deactivated.

 

They are telling me that due to Data Protection Laws my only option is to create a new Email. This seems ridiculous. Help!

 

Julie

This topic has been closed for replies.

2 replies

D
Dj_Creative_enthusiast
Inspiring
January 15, 2021

Hi,

 

Thank you for your posting your query here.

 

Since we do not have access to your account information as we are part of Forums and not Adobe Support staff, some information about your Adobe Subscrtiption would help.

 

I would like to inform you that if you own a Creative Cloud for Teams Subscription, than you may ask your Team Contract Owner to remove the license and re-assign the license on your active email address so that you can use the products. And if you have an Individual Subscription, than the only option is to Cancel the existing Subscription and place a new Order by using your active email address. 

 

Hope this helps.

 

Thank you. 

 

 

    JulieJM
    JulieJMAuthor
    Participant
    January 15, 2021

    Thank you! If I cancel my existing order will I lose what I have set up in Lightroom Catalogie wise?

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    January 16, 2021

    If you cancel your Annual Lightroom plan before your 12th month of service, you will incur a 50% early termination fee for your remaining months of service.  I don't think you want to do that, do you?

     

    Once you delete an account, it cannot be reactivated ever again.  That's the law. Resistance is futile.

     

    Go to GMAIL and create a 2nd or 3rd email account as needed. It costs you nothing. 

     

    Be sure to write down your emails and passwords and keep them in a safe place.

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    January 14, 2021

    I'm not sure what you think other users in a public forum can do... you are going to have to do what support said, since only support has access to your account

    JulieJM
    JulieJMAuthor
    Participant
    January 15, 2021

    Hi John,

    I was merely trying to see if others had encountered a similar issue and how they were able to address.

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