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meganmonismith
Participant
February 3, 2021
Answered

Two accounts

  • February 3, 2021
  • 2 replies
  • 827 views

I have a personal account that I pay for and just received a subscription from my new employer. I have my portfolio site and a bunch of documents saved through my personal account but no longer want to pay for it because my employer is offering me a subscription. Is there any way to keep all my data active/live while using my employer's account? 

This topic has been closed for replies.
Correct answer Nancy OShea

Think about this carefully.  You don't own the work you create with your employer's subscription.  Your employer does.  Are you comfortable giving your personal work to your employer?  What about when you eventually leave the organization?

 

To transfer your old Portfolio site to a new ID, contact Portfolio Support directly as Adobe Customer Care cannot help you with that.

https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

 

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
February 5, 2021

Think about this carefully.  You don't own the work you create with your employer's subscription.  Your employer does.  Are you comfortable giving your personal work to your employer?  What about when you eventually leave the organization?

 

To transfer your old Portfolio site to a new ID, contact Portfolio Support directly as Adobe Customer Care cannot help you with that.

https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

 

Nancy O'Shea— Product User & Community Expert
dunaz
dunaz
Inspiring
November 28, 2021

A little late, but... yes, Nancy's point is a good one. An old school alternative is to download the files to local storage from the account you want to close. Keep them, or, on your computer, log into the new CC account and drop them into that creative cloud folder so they will sync to the new account. It's obvious to me after explaining the above that I need to take a look at these new collaboration features. Seems like there's probably an easier way. 

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 3, 2021

there's no way to keep any cancelled/expired account active when it's cancelled/expired.

 

you can transfer/share data from one account to another (while both are active), then cancel one and secure the data in the other (because that one is probably going to end some day).

J
Jeremy23323047c0kf
Participant
February 24, 2022

How?

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
February 24, 2022
quote

How?

========

@Jeremy23323047c0kf,

Portfolio files cannot be saved.  It's a closed system.  Contact the Adobe Portfolio team for assistance.

https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

=========

Creative Cloud files to which you have access can be saved.

Log-in to Account A.  Download files to your computer.

Log-out of Account A. 

Log-in to Account B.  Upload desired files to Cloud Storage.


Creative Cloud Assets https://assets.adobe.com
- Synced files
- Cloud documents
- Deleted files

Lightroom https://lightroom.adobe.com
- Photos
- Albums
- Edited files
- Imported files
- Deleted files

Document Cloud https://documentcloud.adobe.com
- All documents
- Starred files
- Shared files

Adobe Spark https://spark.adobe.com
- Projects
- Brand files
- Graphics
- Web pages
- Videos

Nancy O'Shea— Product User & Community Expert
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