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Participant
February 29, 2024
Answered

Two Adobe plans

  • February 29, 2024
  • 2 replies
  • 234 views

I have Lightroom and my wife upgraded to the Creative Cloud suite under her email.  I tried to cancel my Lightroom and there is a cancellation fee.  Trying to avoid the fee since we upgraded.  Should have done this upgrade from my account.  Since she upgraded last week, can she cancel and we upgrade my account?

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Correct answer Shivangi_Gupta

Hi @John2363498442q7,

We're chiming in to see if you got the desired response from our support team. We can not check your wife's account details since you have posted this discussion thread using your email address.

Let us know if you still need help. Do not share the email address or any other personal info here as this is a public forum.

 

Regards,

Shivangi 

2 replies

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity ManagerCorrect answer
Community Manager
March 1, 2024

Hi @John2363498442q7,

We're chiming in to see if you got the desired response from our support team. We can not check your wife's account details since you have posted this discussion thread using your email address.

Let us know if you still need help. Do not share the email address or any other personal info here as this is a public forum.

 

Regards,

Shivangi 

kglad
Community Expert
Community Expert
February 29, 2024

sharing a subscription (even with a spouse) is a violation of your adobe license.  you should leave well enough alone or proceed carefully lest you both forfeit use if adobe apps.

Participant
February 29, 2024

What are you talking about.  I paid for Lightroom under my email and she paid full price for the Creative Cloud suite.  We live in the same house, she is my spouse.  You don't need 2 accounts,

 

John T Smith
Community Expert
Community Expert
February 29, 2024

Each person is required to have their own account

http://www.adobe.com/legal/licenses-terms.html
-you may use on ONE computer at a time, and you may NOT share your subscription

 

If you share and Adobe does an audit and catches you, you could be blocked and not have any account