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Wiutchi
Participant
April 18, 2023
Answered

Two Creative Cloud plans, can't cancel one of them.

  • April 18, 2023
  • 3 replies
  • 1110 views

Hello everyone!

Yesterday I got an Adobe Creative Cloud subscription for myself, and later on, when checking account options, I noticed that there's a second, same plan with "Billing issue". There is no button to remove the second plan, and I do not want to add payment method to the other plan, as it will probably subtract the money for immediately, even though I already have the same plan. I do not really have an idea why there is a second plan, might have been back from when I used Nvidia offer for getting a month long trial. I ended up never using it in the end. I want to remove the other unused plan, because it makes red line about billing issues pop out on the top every time I open Adobe account.

    This topic has been closed for replies.
    Correct answer Rashmi27002770wxve

    Hi there,

     

    Happy to help!

     

    We have checked your account and we see that you have two active subscriptions under the email address associated with the community and of them has a billing issue. Hence, the subscription cannot be cancelled until the issue is resolved.

     

    As suggested earlier please feel free to contact our Support team for further help.

     

    Hope the information was helpful to you. Please let me know if you have any further questions.

     

    Sincerely,

    Rashmi Swain

    3 replies

    R
    Community Manager
    Rashmi27002770wxveCommunity ManagerCorrect answer
    Community Manager
    April 18, 2023

    Hi there,

     

    Happy to help!

     

    We have checked your account and we see that you have two active subscriptions under the email address associated with the community and of them has a billing issue. Hence, the subscription cannot be cancelled until the issue is resolved.

     

    As suggested earlier please feel free to contact our Support team for further help.

     

    Hope the information was helpful to you. Please let me know if you have any further questions.

     

    Sincerely,

    Rashmi Swain

      A
      Angelita27339134g4rv
      Participant
      April 18, 2023

      Good luck with this.  I was just billed for two subscriptions and only signed up for CC. I wasn't able to use the 7 day trial or my subscription because it wouldn't work and kept asking me for a payment to upgrade.  I had already put my payment info in. 

      When I did finally get the DC to edit the night before I needed to use it, Adobe canceled my subscription and didn't inform me. They took the money and didn't even allow me to finish the month I paid for.

      I missed two major projects and a homework assignment.   The representative kept repeating they canceled it because I canceled it which was not true at all!

      She did not get my point when I said " even if it was canceled, Adobe took the miney and didn't allow me the services before my payment period was over.   They got 42.00 for me to finally get on for 5 mins and I was canceled 3 weeks early.   This is stealing from their customers!

      I hope they fix your issues. 

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      April 18, 2023

      @Angelita27339134g4rv 

       

      recontact adobe support.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      April 18, 2023

      contact adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

      chat:
      use a browser that allows popups and cookies
      and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human.

      phone:
      https://helpx.adobe.com/contact/phone.html

      twitter:
      tweet @AdobeCare

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

       

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