Two Google accounts both with adobe, won't let me login to my 2nd account

Forum|Forum|2 years ago
August 11, 2023
3 replies
2301 views

I have two google accounts on my computer, both have adobe accounts associated with them for various reasons. I am trying to login to account B but every time I log out of account A and try to login to account B I see, you've already signed in with google, I click on the google tab and it signs me into account A. The alternatives I get on my screen are, reset password or find account, neither of which help. Does anybody know how to fix this? Is it an adobe login issue? I wish it would allow me to see which google account I would like to login with.

Account management

This topic has been closed for replies.

P

project_210

Participant

I realized Adobe takes us to Microsoft Edge to sign in with our Google account. You need to sign out from your Google account from Edge and sign with the other account you want to use. Then re-launch Adobe and you should be able to sign in with the right Google account.

Community Expert

thanks for that.

Participant

did you find solution?

kglad

Community Expert

@Simon344863837a6y

if you have the same problem, contact support and let us know what they suggested and did.

kglad

Community Expert

see if you can sign out of the incorrect account, using your adobe account page, https://account.adobe.com

D

Dallin31618985r356Author

Participant

I'm able to sign into my account on a web browser that is linked to account B but the adobe apps/cloud are only letting me sign into account A.

kglad

Community Expert

ok, when I do that the apps are asking me to login. I use my account B email to sign in, the next page it brings me to tells me that I've previously logged in with google. Clicking on the login with google icon still logs me into account A even though in the browser I'm logged into account B

contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded