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Participant
August 11, 2023
Question

Two Google accounts both with adobe, won't let me login to my 2nd account

  • August 11, 2023
  • 3 replies
  • 2301 views

I have two google accounts on my computer, both have adobe accounts associated with them for various reasons. I am trying to login to account B but every time I log out of account A and try to login to account B I see, you've already signed in with google, I click on the google tab and it signs me into account A. The alternatives I get on my screen are, reset password or find account, neither of which help. Does anybody know how to fix this? Is it an adobe login issue? I wish it would allow me to see which google account I would like to login with.

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3 replies

Participant
October 24, 2024

I realized Adobe takes us to Microsoft Edge to sign in with our Google account. You need to sign out from your Google account from Edge and sign with the other account you want to use. Then re-launch Adobe and you should be able to sign in with the right Google account. 

kglad
Community Expert
Community Expert
October 24, 2024

@project_210 

 

thanks for that.

Participant
December 28, 2023

did you find solution?

 

 

kglad
Community Expert
Community Expert
December 28, 2023

@Simon344863837a6y 

 

if you have the same problem, contact support and let us know what they suggested and did.

kglad
Community Expert
Community Expert
August 11, 2023

see if you can sign out of the incorrect account, using your adobe account page, https://account.adobe.com

Participant
August 11, 2023

I'm able to sign into my account on a web browser that is linked to account B but the adobe apps/cloud are only letting me sign into account A. 

kglad
Community Expert
Community Expert
August 11, 2023

using your computer's cc desktop app, sign out.

 

using your browser, sign in to your account.adobe.com page

 

open an app on your computer