Unable to access app after paying

[dezziik]

Just a while ago I decided to buy a monthly subscription plan for Photoshop. After finally paying the 26 euro fee, I downloaded the Adobe creative cloud app, from which I was supposed to download Photoshop, however it's asking me to pay again. When I pressed the button for payment it says that I already own the product. The clanker for support isn't helping at all and talking to a real agent doesn't currently work. Has anyone experienced this as well or is it just me?

[Peru Bob]

Try resetting the CC App.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

[Peru Bob]

See here:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html