Unable to activate Creative Cloud Photography Plan Purchased on Amazon

[pkclarke]

Hi,

On the recent Amazon sale days I purcheased a heavily discounted 1 yr subscription as mentioned above for the mac. I already subscribe to the Adobe photographer plan for £9.95 GBP and have done for several years. I researched whether this offer was available to current Adobe subscribers and it said it wasand that the subscription would automatically be accounted for in my plan.. When I try to activate the plan using my email address, the same email address I use for my Adobe account, I get the following message.

"The vendor notified us that the account associated with that email address is not eligible for this product. To create an account, please use a different email address."

I don't want to have multiple accounts and don't really understand this message. Could anyone help please? I've tried to find help with amazon to no avail. As it's software there is no option to return the product. Hope someone can advise me please.

Kind Regards

Peter Clarke

[John T Smith]

Nobody here in a public forum can see your account information

Be sure to remain signed in with your Adobe ID before accessing the link below
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This will NOT work if you are using a VPN
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This link will go directly to the chat option
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Type "Agent" in the chat box to bypass the chatbot and be connected to a person
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or
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Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
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[pkclarke]

Thanks for your response and advice. I had a VPN running which I have now switched off. When I go to the activation page it first stated in a banner at the top that the activation was successful so I think the plan is activated. Do you know if there is any way I can check on my Adobe Account if this discounted 12 month plan is active?

Thanks again 

Peter Clarke

[kglad]

actually, i think you'll need to contact the amazon vendor.

[pkclarke · Accepted solution]

Thanks for your help. I think the problem was my VPN and I think it's sorted

Kind Regards

Peter Clarke

[kglad]

you're welcome.

and you can check your account here, https://account.adobe.com