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shristi30131103upeg
Participant
August 2, 2024
Answered

Unable to cancel plan

  • August 2, 2024
  • 2 replies
  • 1603 views

I bought the 7 day free trial and a monthly plan after free trial for illustrator and i have having some issues with my payment, i would like to cancel my plan but i am unable to do so it displays this message "You must resolve an issue with your payment details before making any changes to your plan."

can i please get some help

This topic has been closed for replies.
Correct answer kglad

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

2 replies

T
tight.knot0345
Participant
August 3, 2024

Contact their support team. Someone will assist you. I was assisted by their agent. I was able to cancel my subscription earlier. I bought the 7 day free trial also but can't cancel due to billing issues. They were the one who cancelled my subscription. I also got refunded since I had to pay because i wasn't able to cancel within 7 days.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
August 2, 2024

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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