Unable to cancel the subscription without updating payment method

[Damian26797911zfvd]

I have Payment error, because I don't have cash on my card, but it tries to to get every 12 hours cash from my account!!!! And I can't cancel the plan, there is no way to contact support, any email. What to do??

[Damian26797911zfvd]

I can't cancel it, because it says, I need to update the payment method before I can cancel it. NO WAY I WILL DO IT!

[kglad]

use a browser that allows popups and cookies and contact adobe support by clicking here, <Removed by Moderator>
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

<moved from download  & install >

[Manan Joshi]

Please contact support by following the instructions below. They will help you out

1. Go to <Removed by Moderator>
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

[Shivangi_Gupta · Accepted solution]

Thread Summary

An Adobe user expressed challenge when trying to cancel the subscription due to failed or outdated payment method.

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 Best Solution for Similar Cases

If this has happened to you, don’t worry! Here’s what you can do next:

1. Update Your Payment Method

• Adobe may require a valid payment method to process any pending charges before allowing cancellation.
• Once updated, you should be able to complete the cancellation process smoothly.

2. Check Adobe’s Refund Policy:

• Adobe offers a 14-day refund window from the beginning of the subscription trial.
• If you're within this period, you're eligible for a full refund - no questions asked.

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Helpful Resources

• Fix a failed or missed payment
• Understand Adobe's subscription terms and refund policies
• How to cancel your trial or subscription?