unable to cancel

Forum|Forum|1 year ago
June 26, 2024
2 replies
213 views

I created a plan while working in canada, i have now moved to Australia and no longer have access to my Canadian email account which i used to create the plan. My credit card is still being charged for the plan but i have no way of cancelling or changing my subscription. There is no email support and i am unable to usual the virtual assistant. How can i cancel my plan

Billing

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Peru Bob

Community Expert

See here:

https://helpx.adobe.com/sign/using/change-email-address.html#:~:text=Log%20in%20to%20your%20account,that%20they%20are%20the%20same

and here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You can also contact Adobe by X (was Twitter):
https://twitter.com/AdobeCare

Shivangi_Gupta

Community Manager

Hi there,

We understand your query. You can proceed with cancelation following this article: https://adobe.ly/4eHWFQT

Let us know if you have any questions.

Regards,

Shivangi

T

Travis38265316q3vlAuthor

Participant

I appreciate your response however, when i go to Accounts> Plans it says i have 'No Plans'? Yet i am still being charged

kglad

Community Expert

@Travis38265316q3vl

then contact adobe suppot (probably using x). again, there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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