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旭
旭君3660300593u5
Participant
April 8, 2024
質問

Unable to change my credit card info

  • April 8, 2024
  • 返信数 2.
  • 633 ビュー

A few years ago, I purchased the Creative Cloud Photography plan, but my credit card recently expired, so I need to update my credit card information. The website instructs me to go to the Adobe Store, but every time I click the link, it shows "page not found." What should I do?

 

[typo in title edited by moderator]

このトピックへの返信は締め切られました。

返信数 2

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 8, 2024

your account is at https:// account.adobe.com

 

do you have trouble reaching it?

旭
旭君3660300593u5作成者
Participant
April 8, 2024

No problem logging into my account, but I'm having trouble accessing the Adobe Store. Every time I try to open it, I get a "page not found" error.

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 9, 2024

did you purchase from adobe or from a mobile app store?

 

if from adobe, you can update your credit card info at your account page.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
April 8, 2024

Credit card https://helpx.adobe.com/manage-account/using/update-billing-information.html

旭
旭君3660300593u5作成者
Participant
April 8, 2024

After following the instructions on the website at the provided URL, it prompts me to go to the Adobe Store to update payment information. The issue is that every time I click on Adobe Store, it shows "page not found."

 

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