Unable to change my credit card info

Forum|Forum|1 year ago
April 8, 2024
2 replies
633 views

A few years ago, I purchased the Creative Cloud Photography plan, but my credit card recently expired, so I need to update my credit card information. The website instructs me to go to the Adobe Store, but every time I click the link, it shows "page not found." What should I do?

[typo in title edited by moderator]

Billing

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kglad

Community Expert

your account is at https:// account.adobe.com

do you have trouble reaching it?

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旭君3660300593u5Author

Participant

No problem logging into my account, but I'm having trouble accessing the Adobe Store. Every time I try to open it, I get a "page not found" error.

kglad

Community Expert

did you purchase from adobe or from a mobile app store?

if from adobe, you can update your credit card info at your account page.

John T Smith

Community Expert

Credit card https://helpx.adobe.com/manage-account/using/update-billing-information.html

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旭君3660300593u5Author

Participant

After following the instructions on the website at the provided URL, it prompts me to go to the Adobe Store to update payment information. The issue is that every time I click on Adobe Store, it shows "page not found."

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