Unable to change password

New Here ,
Dec 08, 2021 Dec 08, 2021

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I have been advised by my Internet security that my password has been co promised but I cannot change it as it has been changed and I don't know what it is.  The only way I can now alert you yo this fact is now by further compromising my security by declaring it on a public forum as there does not seem to be any simpler way to do it, such as, say having a customer support email address that j could have used.  I even had to download the Adobe app when I am not even an Adobe customer.  Your customer service is appalling.

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Adobe Community Professional ,
Dec 08, 2021 Dec 08, 2021

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https://helpx.adobe.com/manage-account.html may help

or

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Dec 08, 2021 Dec 08, 2021

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I have been advised by my Internet security that my password has been co promised

 

What is your Internet security and which password is it referring to?

 

If you're referring to your Adobe password, can you just reset it? Resetting passwords never requires you to know your password. You just need the email address used for your Adobe account.

https://helpx.adobe.com/manage-account/using/change-or-reset-password.html

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