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Unable to change plan

New Here ,
Feb 17, 2023 Feb 17, 2023

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I'm at my wits end since I need assitance on my account

 

When i want to upgrade to a new plan that is cheaper than the one I currently have when it comes to confirm payments since I'm a student it is required to enter the establishment name but when I click on I cannot enter anything wether it is a list not appearing or something blocking anything that can be typed

 

I tried that on another browser same problem. I tried clearing whatever you can clear, various other options that depends on my end.

 

This is my last attempt to seek support since there is literally not a single option to contact assistance on this site otherwise I'm canceling my subscription this is too frustrating (says everywhere that you can contact support but nothing works at least not on my end and everything directs you to forums for non-related problems).

 

Thank you to whoever will take the time to consider this matter.

 

Regards

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Account management , Billing

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correct answers 1 Correct answer

Adobe Employee , Feb 17, 2023 Feb 17, 2023

Hi there,

 

We appreciate you writing in.

 

I am extremely sorry to hear that you are facing trouble with changing the plan however, we are here to help you.

 

We have checked your account and we see that you have an active Creative Cloud subscription under the email address associated with the community.

 

Kindly, check the link below and follow the steps in case you have missed any to change the plan.

https://helpx.adobe.com/manage-account/using/change-plan.html

 

In case you are still unable

...

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Adobe Employee ,
Feb 17, 2023 Feb 17, 2023

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Hi there,

 

We appreciate you writing in.

 

I am extremely sorry to hear that you are facing trouble with changing the plan however, we are here to help you.

 

We have checked your account and we see that you have an active Creative Cloud subscription under the email address associated with the community.

 

Kindly, check the link below and follow the steps in case you have missed any to change the plan.

https://helpx.adobe.com/manage-account/using/change-plan.html

 

In case you are still unable to change the subscription with the help of the links, feel free to contact us via chat so that our support team can help you.

We are happy to share the link that can help you to connect with the Adobe Customer support.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Also, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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New Here ,
Feb 17, 2023 Feb 17, 2023

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Changed machines it worked fine but only once I changed the user agent after many tries on the website to bypass whatever was (still) blocking input in the fields needed to confirm the plan change.

 

Anyways thank you for your help and time.

 

Best regards.

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Community Expert ,
Feb 17, 2023 Feb 17, 2023

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LATEST

@Charles229112674hxa 

 

if you still need help, contact adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Feb 17, 2023 Feb 17, 2023

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I did not save a link, so I am not 100% sure of this... right click the specific field and see if you can enter your information

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New Here ,
Feb 17, 2023 Feb 17, 2023

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I tried clicking and right clicking every pixel inside the box it did not work

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