Inspiring

Answered

Unable to contact Adobe via chat

Forum|Forum|3 years ago
December 7, 2022
2 replies
798 views

I am unable to contact Adobe Customer Care via chat.

Instead of chat a have a blue window:

Please contact your administrator for help.
A member of your organization is a designated contact for issues with your Adobe products. Reach out to your administrator or IT contact for help.
For product tutorials and step-by-step instructions, try our online help.

I have a personal account in Adobe and I'm not a member of 'organization'.

Moreover, week ago I use chat to contact Adobe without problem.

What's wrong now?

How should I contact Adobe? E-mail of 'customer case' does not work.

Account management

This topic has been closed for replies.

Correct answer Rend

I was able to contact Adobe four hours ago support using temporary account. They help me with some billing issue. I ask how to fix chat, but support was not able to resolve it. They suppose it could be technical issue and and could be resolved soon. I recheck chat and it still was not available, so I'm not sure issue was subscription-dependent.

But right now I've check chat, and it starts to work!

Do not know what was wrong but it works now.

Abambo

Community Expert

Well, it looks that you have either an Enterprise or a Teams subscription. And it may well be that you bought this from a reseller doing unauthorized sales.

What happens when you sign out and sign in again? Are you asked to choose between your personal and your corporate account?

ABAMBO | Hard- and Software Engineer | Photographer

R

RendAuthorCorrect answer

Inspiring

I was able to contact Adobe four hours ago support using temporary account. They help me with some billing issue. I ask how to fix chat, but support was not able to resolve it. They suppose it could be technical issue and and could be resolved soon. I recheck chat and it still was not available, so I'm not sure issue was subscription-dependent.

But right now I've check chat, and it starts to work!

Do not know what was wrong but it works now.

kglad

Community Expert

better late than never. now if they can fix the problem...

kglad

Community Expert

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

R

RendAuthor

Inspiring

Here is a chat window. Where can I type "AGENT"?

Account is not associated to any organization.

kglad

Community Expert

@11149106

check your account to verify that adobe thinks you have an individually managed subscription, https://account.adobe.com

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